Terms of Service

1. Who we are

3DPrintDash ("3DPrintDash", "we", "us") is operated by Benyamin Neil Louwrens, a sole proprietor based in California doing business as 3DPrintDash (registered fictitious business name "3D Print Dash"). We run an online marketplace that connects customers who want custom 3D-printed parts with third-party print operators.

WHEN THESE TERMS APPLY TO YOU. We ask you to accept these Terms before you first do any of the following, and you accept them by taking that action: uploading a file, generating a model with part creation, buying credits, submitting a design request, or placing an order. We do this at the first of those actions rather than only at checkout because the rules about what you may upload, what rights you promise you have, and where your description and photos are sent all matter from the moment you send us something, not from the moment you pay. We record which version you accepted and when.

These Terms (and our Privacy and Cookie policies) govern our marketing website (www.3dprintdash.com), the 3DPrintDash application, and our downloadable apps for desktop and mobile devices (see Section 23), which display that same application. They are a single service run by the same business, on one site. Our service-information pages (status, incident history, changelog, blog, security and subprocessors) are hosted separately so they stay reachable even when the app is not.

2. The marketplace

3DPrintDash operates an online platform that connects customers with third-party print operators. Orders are produced and shipped by the operators, on their own equipment. We provide the tools to quote a part, match it to a capable operator, take payment, generate shipping, set quality standards, and handle disputes. How responsibility for a given order is allocated among you, the operator, and us is governed by these Terms and by applicable law.

Custom design jobs are a separate service. If you commission a person to design a part for you (rather than ordering a print of an existing or generated model), that engagement is governed by our Design Job Terms, which you accept separately before your first design request. Those terms control for anything specific to a design job: scope, revisions, how and when the payment is released, and how a disagreement about the delivered files is handled. These Terms continue to govern everything else, including your account, our intellectual property, and dispute resolution. Where the two genuinely conflict about a design job, the Design Job Terms control for that job. You can view the version of the Design Job Terms you accepted from your account at any time.

3. Your account

You sign in with your email (a sign-in link or a password) or with Google. You are responsible for activity under your account and for keeping your sign-in secure. You must be at least 18 years old to use the service.

4. Quotes, pricing & payment (customers)

Prices are generated automatically from your model and settings and are estimates, including any support material your part needs, which is detected by an automated estimate rather than a full slicer simulation and may occasionally be over- or under-stated. The support-related portion of your quote is therefore an estimate and is not retroactively adjusted for ordinary variances between it and the finished print. Operator's choice color and filament is the standard, base configuration: if you choose it, the assigned operator selects a suitable in-stock color, finish, and filament brand consistent with your order's specifications and our policies, and you are not choosing or approving the exact color. If you select a specific color, finish, filament, or other customization, the checkout price may include an optional customization charge shown before payment. Shipping is an estimate based on your part and ZIP code and may differ slightly from the final carrier cost. THE PRICE WE SHOW YOU IS THE ALL-IN PRICE. The price you see for a part already includes everything you must pay us for it, including our platform fee and any handling. We do not add a mandatory service fee, platform fee, or processing charge later at checkout. The only thing added after that is shipping, which is shown as its own line and is the carrier cost. Sales tax is calculated and shown to you before you pay wherever we are registered to collect it, and is not added where we are not. Whether we are registered in a given state changes over time, so the tax line at checkout, and not this sentence, is the statement of what you are being charged. Not collecting tax on an order does not decide whether you owe use tax on it, which is between you and your own state. Genuinely optional extras you choose (such as a specific color or a digital file) are shown as options with their own price before you add them. The total shown before checkout is what you pay. Payment is processed by Stripe; by checking out you authorize the charge.

5. Your files and content (customers)

You keep ownership of the models you upload. By uploading a model or placing an order, you represent and warrant that: (a) you own the model or have obtained all rights, licenses, and permissions needed to upload it and have it produced; (b) the model and the resulting part do not infringe or misappropriate any patent, copyright, trademark, trade secret, or other right of any third party, and do not violate any privacy or publicity right; (c) the model, the resulting part, and your intended use are lawful under all applicable federal, state, and local laws, including firearms, weapons, and product-safety laws; (d) the order is not subject to U.S. export controls or economic sanctions (including the ITAR, the Export Administration Regulations, and OFAC programs) and is not destined for a restricted party or prohibited end use; and (e) the design and the resulting part are safe and fit for your intended purpose, which you are solely responsible for evaluating and testing. You are responsible for your content and orders and agree to indemnify us and our operators as set out in Section 15.

You grant us and the assigned operator a limited license to use your files solely to produce and ship your order. We do not claim ownership of your designs and do not use them for any other purpose.

6. Prohibited items

You may not upload, order, or have produced anything illegal, infringing, dangerous, or otherwise prohibited. Prohibited items include, without limitation: (a) firearms and weapons, meaning any firearm; firearm frames or receivers, whether complete, partial, "80%," or unfinished; barrels, slides, bolts, trigger or fire-control components; suppressors or silencers; magazines; ammunition; other weapon parts or accessories that contribute to a weapon's function; and any digital file or code whose purpose is to produce the foregoing; (b) counterfeit or intellectual-property-infringing goods, including items bearing trademarks, logos, or copyrighted works you are not authorized to reproduce; (c) medical, dental, or other devices regulated by the U.S. Food and Drug Administration, items intended for human implantation, and other safety-critical or regulated items; (d) drug paraphernalia; counterfeit currency, securities, government identification, or official seals; and keys, lock-bypass, or access-control-defeating devices intended for unlawful use; and (e) anything else prohibited by applicable law or these Terms. We are a print service and do not manufacture firearms or firearm components. We may decline, cancel, or remove any order or upload at our sole discretion, with or without reason (including any we reasonably believe may infringe a third party's rights, be unsafe, or violate law), and declining is not an admission of fault. Where we reasonably believe an order or upload involves unlawful activity, we may preserve relevant records and report to, and cooperate with, law enforcement.

7. Production, shipping, delivery timing & where we ship

After payment, your order is offered to eligible operators; the first to accept produces it. When the part ships you receive tracking.

Where we ship. We deliver to the 48 contiguous United States and the District of Columbia. We cannot currently ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, overseas military (APO/FPO/DPO) addresses, or any destination outside the United States, and checkout will not accept an order for one. The reason is how our marketplace works: the operator who makes your part is selected after you order, so at the time you pay we do not yet know where it will be produced or what it will cost to carry. Keeping both ends of the job inside the contiguous states is what lets us quote you a shipping price we can honour. Our operators are located in the same area, but that is a separate restriction on who may become an operator and is not itself the reason for the limit above.

Delivery timing. The ship date we show you is our good-faith estimate based on the operator's stated turnaround, and we record it with your order. If we learn we cannot ship by that date, we will notify you promptly, tell you the revised date, and give you the choice to accept the new date or cancel for a full refund. We will not treat your silence as agreement to a delayed shipment. Nothing in this section limits any right you have under applicable mail, telephone, or internet order rules.

Title and risk of loss. As between you and the operator who made your item, title and risk of loss pass on delivery to the carrier. That allocation does not reduce what WE owe you: if your order is lost, misdirected, or never delivered, use the process in Section 8 and we will pursue the carrier claim and arrange a reprint or refund. You do not have to negotiate with the operator or with the carrier yourself, and this clause does not waive any statutory consumer remedy or your rights with your card issuer.

8. Quality, reprints, returns & disputes

You may cancel an order for a full refund any time before an operator accepts it; once an operator has accepted, you may still ask to cancel from your order page: the operator can agree, which refunds you in full, or decline, and if nobody answers in about a day the order continues and we tell you. The details are in our Cancellations and Refunds policy. Once production has begun, the order is custom and can no longer be cancelled except under this process. If something is wrong with your order, report it through the order page within the dispute window shown on your order and, unless a different period is shown there, within seven (7) days of the delivery scan. Depending on the issue, the remedy is a reprint or a refund, at our reasonable discretion. Because each item is custom-made to your specification, orders are not returnable except under this process. Although title and risk of loss pass to the carrier on shipment (Section 7), if tracking shows a package was lost in transit and never delivered, report it through this process and we will help pursue a carrier claim and, at our reasonable discretion, arrange a reprint or refund. Where you chose operator's-choice (the base color configuration), the operator's selection of color, finish, or filament brand is not a defect and is not, by itself, grounds for a reprint or refund. The dispute window above is our ordinary support process; nothing in this section excludes or limits any non-waivable warranty, consumer-protection, chargeback, latent-defect, personal-injury, or other statutory right.

9. Operators

Operators are third-party print providers who fulfill orders through the platform. They must be at least 18 years old and accept a separate written agreement with us during onboarding that governs their relationship with us, including tax matters, payouts via Stripe Connect, quality and reprint obligations, confidentiality, and dispute resolution by binding individual arbitration. The nature of that relationship is governed by that agreement and by applicable law.

10. Operators: shipping labels and your address

When you accept a job, the platform buys a prepaid shipping label using the ship-from address you provide during onboarding. That address is printed on the package as the RETURN ADDRESS, so the customer who receives the package will be able to see it. Provide a business address or an address you are comfortable using as a return address. You are responsible for packing each order safely and shipping it promptly. Orders must be shipped to the platform's packaging and shipping standard: official, unused carrier packaging in the size the job specifies, the platform's prepaid label (which you print yourself), and the platform's shipping process, including the scheduled carrier pickup arranged for you where available. The platform pays all shipping, label, and pickup costs; do not purchase your own postage or ship an order in personal or reused packaging. The ability to print a shipping label with your own equipment is a requirement for operating, as set out in the Independent Contractor Agreement.

11. Operators: conduct

Operators must keep customer information confidential, use it only to fulfill the order, and must not contact customers off-platform or try to move platform customers off-platform. Repeated quality problems, late shipments, or disputes may reduce your standing, limit job offers, or remove you from the network.

12. Acceptable use

Don't misuse the service: no scraping, reverse engineering, interfering with the platform, attempting to access other users' data, or using the service to break the law.

13. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not guarantee that a given operator, print, or delivery will meet every expectation, though we stand behind the dispute process above. This "as is" disclaimer applies only to the maximum extent permitted by law and does not exclude or limit any warranty or right that cannot be excluded or limited under applicable law, including the Song-Beverly Consumer Warranty Act and other consumer-protection law where it applies.

14. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the service or an order is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages. This limit applies only to ordinary contract and economic-loss claims and to the maximum extent permitted by law. It does not limit or disclaim liability for personal injury, death, fraud, willful misconduct, or gross negligence, any liability or remedy that cannot be limited or waived under applicable law (including California Civil Code § 1668), or any non-waivable statutory consumer remedy or right to public injunctive relief.

15. Indemnification

You agree to indemnify and hold us and our operators harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your content, your use of the service, or your breach of these Terms.

16. Changes

We may update these Terms; the version and date above will change. When we make a material change, we will ask you to review and accept the updated Terms before you place your next order. Earlier orders remain governed by the Terms in effect when you placed them.

17. Governing law & disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Disputes with operators are handled under the arbitration terms of the Independent Contractor Agreement. Customer disputes are subject to the arbitration agreement in Section 22; for any matter not subject to arbitration, the exclusive venue is the state or federal courts located in California, except where applicable law provides otherwise.

18. Our intellectual property

The 3DPrintDash platform, including the website and app design, layout, user interface, source code, graphics, logos, text, and other content we create ("our Content"), is owned by us or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, personal, non-transferable license to use the service for its intended purpose.

You may not copy, reproduce, adapt, republish, scrape, or reuse our Content (including modified, restyled, or reworded copies of our pages, layout, or code) without our prior written permission. This does not apply to the models and content you upload, which remain yours under Section 5. To protect this content, the service may disable copying of our pages and of the protected AI-generated 3D models it displays, and may record attempts to copy, save, or extract them (the event, the page, and your IP, browser, and account) as described in our Privacy Policy. For licensing or permission requests, contact louwrensventures@gmail.com.

Copyright: © 2026 Benyamin Neil Louwrens, doing business as "3D Print Dash". This work is protected by U.S. copyright, which subsists automatically upon creation. For United States works, registration with the U.S. Copyright Office is generally a prerequisite to filing an infringement suit (17 U.S.C. § 411(a)), and timely registration is a precondition to statutory damages and attorneys' fees (17 U.S.C. §§ 412, 504-505).

19. Product safety & intended use

We print in PLA and PETG only, and we do not print in styrenic plastics such as ABS, ASA or HIPS. We keep a register of the filament products used across the network, record the exact product used on each order, and may review, restrict or stop using any product at any time, including after an order has shipped. We do not represent that every filament has been individually tested, certified, or cleared in advance, and nothing here is a warranty about any particular product. 3D-printed parts are produced by fused-deposition modeling (FDM) from thermoplastics such as PLA and PETG, and are sold for hobby, prototyping, decorative, and other general, non-critical uses. Unless we agree otherwise in a signed writing, parts are not certified, tested, or warranted for any safety-critical or regulated use, including load-bearing or structural parts, medical, dental, or other health applications, food, drink, or potable-water contact, children's products or toys, personal protective equipment, firearms or weapon components, automotive, aerospace, marine, electrical, or high-temperature applications, and you agree not to use them for any such purpose. FDM parts are anisotropic (notably weaker along the layer lines), can vary dimensionally within normal tolerances, and may weaken or degrade over time with load, heat, sunlight or UV, moisture, or chemical exposure. You are solely responsible for evaluating and testing whether a part is fit for your intended use before relying on it, and you assume all risk arising from any use of a part beyond its intended hobby, prototype, or decorative purpose.

Food contact and ingestion. Unless 3DPrintDash expressly identifies a part as validated for a specific food-contact use, printed parts are not sold as food-grade or food-safe. Do not use them with food, beverages, potable water, cooking, food storage, utensils, pet food, or anything intended to enter the mouth. Do not eat, chew, lick, swallow, or intentionally ingest any part or fragment. A filament marketed as "food safe" or "FDA compliant" does not establish that the finished printed part, including its colorants, additives, equipment, manufacturing process, surface, or intended conditions of use, is compliant or safe for food contact.

20. Copyright complaints

We respect intellectual-property rights and expect our users to do the same. Our full copyright policy, including the takedown and counter-notice forms, is at 3dprintdash.com/dmca. Designated agent for copyright notices: Benyamin Neil Louwrens, sole proprietor doing business as 3DPrintDash, 11332 Menlo Way, Redding, California 96003, (909) 436-6696, louwrensventures@gmail.com. A notice must include: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it, such as the order or upload reference; (d) your name, address, telephone number, and email; (e) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information is accurate and that you are the owner or are authorized to act on the owner's behalf. On receiving a complete notice we act expeditiously to remove or disable access to the material, cancel any related order, and tell the person who uploaded it what was removed and why. We accept counter-notices. If you file one with the statutory elements we forward it to the person who complained, including the contact details you give us, and unless they tell us within ten to fourteen business days that they have gone to court, we restore the material. Repeat infringers lose their accounts: a strike is recorded where material was taken down on a complete notice and the uploader either did not counter-notice or did not prevail, strikes stop counting after one year, and at three current strikes the account is reviewed for termination. Registration of the designated agent with the U.S. Copyright Office is in progress; until that entry is live we make no claim to the safe harbor under 17 U.S.C. § 512, and the procedure above applies regardless.

21. Force majeure

Neither we nor an operator is responsible for any delay or failure to perform caused by events beyond reasonable control, including carrier delays, outages, or losses; filament, equipment, or supply shortages; power, network, or service-provider failures; fire, flood, severe weather, or other natural events; labor disruptions; epidemic, pandemic, or public-health measures; or acts of government. Obligations affected by such an event are suspended for its duration, and affected orders may be delayed, re-routed, or, where appropriate, refunded.

22. Dispute resolution: arbitration & class-action waiver (customers)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except for any claim that qualifies for small-claims court and any action to protect intellectual property or confidential information, you and 3DPrintDash agree that any dispute, claim, or controversy arising out of or relating to the service or an order that is not resolved through the dispute process in Section 8 will be resolved by final and binding individual arbitration administered by JAMS under its applicable rules and, where applicable, its Consumer Arbitration Minimum Standards (or, if JAMS is unavailable, by the American Arbitration Association under its applicable rules, including its Consumer Arbitration Rules where they apply), before a single arbitrator, seated in California or conducted by video. The Federal Arbitration Act governs the interpretation and enforcement of this Section. CLASS-ACTION WAIVER: disputes will be arbitrated only on an individual basis; you and we each waive any right to bring or participate in a class, collective, consolidated, or representative action. THIRTY-DAY OPT-OUT: you may opt out of this Section by emailing louwrensventures@gmail.com within 30 days of first accepting these Terms and stating your name and that you opt out of arbitration. Opting out is free, costs you nothing else, and will not affect any other part of these Terms or how we treat your account. We log the date we receive each opt-out, send you a confirmation, and keep that record for as long as you have an account, so neither of us has to rely on memory about whether or when you sent it. If you do not receive a confirmation from us within seven days, resend it. An opt-out we never received is not effective, and we would rather you have proof. NON-WAIVABLE REMEDIES: nothing in this Section waives, and this Section does not apply to, any claim for public injunctive relief or any other right or remedy that cannot be waived or arbitrated under applicable law; such claims may proceed in court. If the class-action waiver is held unenforceable as to a claim, that claim alone will proceed in court and the remainder of this Section stays in effect. This Section survives termination of your account or these Terms.

23. Apps (desktop & mobile)

We offer optional apps for Windows, macOS, Linux, and Android. The apps are thin shells that display the same 3DPrintDash application these Terms already govern: using an app is using the service, and these Terms and our Privacy and Cookie policies apply the same way.

License. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and run the apps on devices you own or control, solely to access the service. You may not copy (except as reasonably needed to install and run them), modify, distribute, sell, or rent the apps, and you may not reverse engineer or attempt to extract their source code, except to the extent applicable law permits this notwithstanding this restriction.

Updates. The apps may check for and install updates automatically so you stay on a current, secure version. The desktop apps do this by checking our public release listing; if you do not want updates, you can uninstall the app.

Open-source software. The apps include third-party open-source components (for example Electron and Chromium in the desktop apps, and Capacitor in the Android app). Those components are licensed under their own terms; license notices are installed alongside the desktop apps, and we will provide any app's notices on request at louwrensventures@gmail.com.

App stores. We currently distribute the apps directly, not through an app store. If we later offer them through a store (such as the Apple App Store or Google Play), that store's own terms may also apply to copies you obtain there.

Uninstalling an app does not close your account; your account and any orders remain governed by these Terms.

24. Contact

Questions about these Terms? Contact us at louwrensventures@gmail.com.

25. Part creation, credits, and image previews

Our "Create a part" feature generates printable 3D models from your description, photo, or a design you pick from our library, and can also generate concept-image previews of your idea before a model is made. Both are paid for from a single credit balance on your account ("credits"). Each new account receives a one-time signup grant of thirty (30) credits at no charge; additional credits are sold in packs. Current pricing within the balance: generating a 3D model ("creation") costs eight (8) credits, and generating one concept image costs one (1) credit; we may change these amounts prospectively, and the app always shows the cost before you spend.

Credits: (a) never expire; (b) are not transferable and have no cash value; (c) can only be used on 3DPrintDash; and (d) are consumed when the generation starts and are automatically returned to your balance if the generation fails or fails to start. A failed creation or failed image never costs you credits. FULL USABILITY: because the least expensive action costs one (1) credit, every credit in a positive balance remains individually spendable; there is no minimum balance below which credits become unusable, and no fee, expiration, or forfeiture is ever charged against an unused balance while your account remains open.

Print-and-keep benefit: if you order a physical print of a creation and that order is delivered without being refunded, the eight (8) credits that creation cost are returned to your balance. Ordering a print is required; buying a creation's digital file on its own is not a print order and does not return credits. If the printed order is later refunded, the returned credits are reversed, which may leave a negative credit balance until repurchased.

Digital files: a creation generated with purchased credits includes its digital file. A creation generated with granted credits (such as the signup grant or the phone-verification bonus) does not include its digital file; that file can be acquired by purchasing it or by ordering a print of the creation (the file is included once the printed order is delivered).

Purchases of credit packs are final except as required by law; if a credit pack purchase is refunded, the granted credits are removed from your account, which may leave a negative balance until credits are repurchased. In addition to refunds, if you initiate a chargeback or payment dispute on a credit pack, the granted credits are likewise removed from your account, which may leave a negative balance. We may change pack pricing at any time; changes never affect credits you already hold.

Creations made with granted credits that you have not acquired (by buying the file or ordering a print) are removed about thirty (30) days after they are created; the app shows a countdown before removal. Removing a creation is a storage action only: deleting a creation yourself, or its automatic removal on schedule, frees storage but does not refund the credits it cost. The signup grant is a one-time allowance per account, not recurring, and a generation counts against your balance once started whether or not you later delete the result.

PROMOTIONAL VS PAID CREDITS. We track the two separately, and they are not treated the same way. Promotional credits (the signup grant, the phone-verification bonus, and any other credit we give you at no charge) are a promotion: they are not money, are not redeemable for cash, and end if your account closes.

Credits you PAID for are prepaid value you bought. They never expire; we will not charge a fee against them; and if you close your account or we close it other than for your breach, you may ask us to refund the unused paid balance, and where any applicable state law gives you a right to a cash refund or a different treatment of unused prepaid value, that law governs over anything in this section. Ask from your account settings, under Privacy and data, or at louwrensventures@gmail.com. We record the request with your balance as it stood when you made it, and refund to the card that bought the credits.

If 3DPrintDash ceases operation, we will give notice where we reasonably can, and unused paid credits will be handled as applicable law requires. Nothing in this section is intended to override any state gift-certificate, stored-value, or unclaimed-property law that applies to your balance.

26. Digital files and license

A creation you make with free credits can be viewed in the app but its file remains ours until you buy it, either on its own or by ordering a print of it (every paid print order includes its created files at no extra charge). A creation you make with paid credits includes its file. When you acquire a file, we grant you a perpetual, worldwide, non-exclusive license to download, use, modify, print, and sell physical prints of it, for personal or commercial purposes. We do not transfer copyright, and because AI-assisted output may not be protectable by copyright and similar results may be produced for others, we cannot and do not promise exclusivity or uniqueness. When you order a physical print, the included file becomes downloadable once your order is delivered (this protects against pay-download-refund abuse); files bought on their own, or made with paid credits, are available immediately. Files you have acquired are retained and remain downloadable from your account for at least seven (7) years while the service remains operational; if 3DPrintDash ceases operation, stored files may become unavailable, so we encourage you to download a copy, which is yours to keep. All sales of digital files are final once the file has been downloaded or emailed, except as required by law. If a purchase is refunded, your download access ends.

27. Acceptable use of part creation, and what we screen

You agree not to use part creation to request designs that infringe someone else's intellectual property, that are unlawful, or that are intended to harm. Do not submit photos you lack rights to. Descriptions and photos you submit are transmitted to the third-party AI and library services that power the feature, including providers that process data on servers outside the United States (for example, in China); see our Privacy Policy for the current list.

HOW SCREENING ACTUALLY WORKS. There are two ways a model reaches us, and we screen them differently. We want you to know which one applies to you rather than to imply a single uniform review.

(a) Models you generate with part creation pass through an automated policy screen before they are made. It reads the description you type and any photo you attach, and it is built to tell a clearly fictional or nonfunctional subject (a prop, a miniature, a cosplay or sci-fi item) apart from a real functional weapon or weapon component, which it refuses. That screen is automated, it is not perfect, and it is not a legal clearance of the rights in what it produces.

(b) Files you upload yourself are not put through that screen and are not proactively reviewed by a person before printing. You are responsible for the rights in a file you upload and for its compliance with Section 6.

Either way, we may decline, remove, or refuse to print any design at our discretion when we become aware of a problem, and repeated abuse may lead to loss of the feature or your account.

28. Storage and file retention

So storage stays sustainable, stored content follows these retention rules, which you accept by using the service. (a) Unfinished cart items (quotes saved but not paid for) are removed about thirty (30) days after they are added, along with their uploaded files; the app shows a countdown and lets you extend an item another 30 days. (b) Free-credit creations you have not acquired have their file removed about thirty (30) days after creation to free storage; this is a storage action only and does not restore the used free creation (Section 25). (c) Reference photos you attach to an order are deleted shortly after the order is fulfilled. (d) Purchased digital files and the model files of placed orders are retained for at least seven (7) years while the service remains operational, for your re-download and for dispute, reprint, and support purposes. (e) If 3DPrintDash ceases operation, stored files may become unavailable; a copy you have downloaded is always yours to keep. We may send you a courtesy notice before removing expiring content, but removal happens on schedule whether or not a notice is read.

29. Phone number and text messages

Adding a phone number is optional. If you choose to verify a phone number (including to claim a one-time credit bonus), you consent to receive a verification text message; message and data rates may apply. Today we use your number for that verification code and for nothing else: we do not currently send order, account, or marketing text messages at all. If we ever start, we will ask for your agreement to that category of message first, separately, and we will not begin sending until a working opt-out is in place and you have been told how to use it. Marketing texts would always need their own separate agreement, which is never a condition of any bonus or of using the service. One bonus per person and per phone number; numbers are checked across accounts to prevent duplicate claims. See our Privacy Policy for how phone numbers are stored and protected.

30. Promotional codes and promotional credits

This section covers promotional codes and promotional credits. It does not change how paid credits work, which is Section 25.

WHAT A CODE IS. A promotional code is a discount we choose to offer. It is a promotion, not money: it has no cash value, cannot be exchanged for cash, cannot be transferred or sold, and is not a credit to your account unless we say it is. Each code carries its own rules: what it is worth, any maximum discount, a minimum order, how many times it can be used in total and by one account, and when it starts and stops working. Those rules are set when the code is created and are what govern it.

DATES. Where a code has a start or end date, that date runs to the end of that day in United States Pacific time, which is where we operate. A code that expires on a given date works for the whole of that date, Pacific time.

ONE CODE, ONE PRINT. A promotional code applies to a single print in your cart, not to the cart as a whole, and any minimum a code carries is the price of that one print rather than your basket total. This is why a cart that adds up to the minimum can still be too small: the code has to fit on one item. Codes also do not stack, so only one promotional code can be applied to an order. A code can, however, apply on top of an automatic discount we already give you, such as the discount that applies to larger orders (shown in the app as “big order”, and which is an automatic reduction based on the size of your order rather than anything you have to enter).

A CODE CAN BE REFUSED, AND WE WILL SAY SO. Some codes cannot be applied to some orders, most often because no single print in the cart reaches the code’s minimum, or because the print it would apply to is too small to carry the discount the code promises. When that happens we refuse the code and tell you why, before you pay. We do not apply a smaller discount than the code states and call it that code. If you see a code applied, the amount shown is the amount you get.

WITHDRAWING OR PAUSING A CODE. We may pause, withdraw, or stop honouring a promotional code at any time. Doing so only ever affects future use. It never takes back a discount you have already received, and it never affects an order you have already placed, including one where the code was applied and you are still in the middle of paying.

TAKING BACK A DISCOUNT ALREADY GIVEN. Once a discount has been applied to an order you paid for, we will only unwind it for a specific factual reason: the order was refunded or charged back, the code was obtained or used fraudulently, it was used on duplicate accounts held by the same person, we made a pricing error, or you asked us to. Changing our minds about a promotion is not one of those reasons and will not be used as one.

WE WILL NOT WITHDRAW A CODE BECAUSE OF WHAT YOU SAID. If you received a code in connection with posting, reviewing, or otherwise talking about us publicly, we will not withdraw it, refuse to honour it, or treat you differently because your review or post was neutral or negative, and nothing we give you is ever conditioned on saying something positive. If you are given anything of value in exchange for a post, you must disclose that connection clearly wherever you post it; we will tell you this when we give you the code, but the obligation is yours and it applies from the first post.

PROMOTIONAL CREDITS AND GOODWILL CREDITS. We sometimes add credits to an account as a goodwill gesture, for example when something went wrong. Those are promotional credits, and Section 25 describes how promotional credits behave: not money, no cash value, and they end if your account closes. Goodwill credits are never a substitute for money we owe you. Where a refund is required by these Terms, by our refund policy, by a payment dispute, or by law, you get that refund; any credits are in addition to it, never instead of it.

ABUSE. Codes are for ordinary use by the person we gave them to. Creating multiple accounts to reuse a code, using a code intended for someone else, or automating attempts to guess codes are all misuse, and we may refuse the code, reverse the discount, or close the account.