Here to help.

Your quote is calculated automatically based on the details of your part and the options you choose, so you always see the price before placing your order.

Yes. The price you see already includes shipping and everything you pay us, and no fee is added at checkout. Sales tax, where we collect it, is the only thing added after. Options you choose yourself, like a specific color, are priced on the control that offers them and are in the total before you pay.

Yes. Eligible larger orders automatically receive any available bulk discount at checkout. No code required.

Standard card payment via Stripe.

We don't currently collect sales tax at checkout. If that changes, any tax will be shown before you pay.

Free cancellation before an operator accepts it. After that, contact support, see "Orders & refunds" below.

Yes, businesses can order the same way individual customers do.

A faster/rougher option and a slower/finer option, so you can trade speed for surface quality.

How solid the inside of the part is, sturdier vs. lighter and faster.

PLA.

No. Do not use prints with food, drinks, or potable water.

Depends on the part and the quality level you pick, shown before you order.

STL, OBJ, PLY, 3MF, and STEP/IGES CAD files.

White is always available. Choosing "operator's choice" lets your assigned maker use whatever they have loaded, for a discount.

No, that's the expected trade-off for the discount, not a print issue.

No, describe what you want and we generate a model, or upload your own file if you already have one.

Yes, an optional concept image preview before the full 3D model.

Only if you own it or have permission to use it. See our Terms of Service.

No, requests are screened and declined if they clearly infringe.

Generated models pass through an automated screen that warns you if it believes it has found one and asks you to decide, it does not refuse on its own. Our team also reviews orders alongside production and may decline one, and so may the operator. Files you upload yourself are not screened in advance; you are responsible for their compliance with our Prohibited Items policy.

Yes, once you've acquired the file. See our Terms of Service for the license that applies.

Models made with Create a part go through an automated policy check when they are generated, and every order goes into our review queue after it is placed. Files you upload yourself are not pre-screened; the rights in them are your responsibility. If anything looks like a problem, we tell you.

Some models require temporary supports during printing. These are normally removed before shipping unless you request otherwise, which may affect price.

If a model is flagged, you may be asked to make changes or choose whether to continue. In some cases, an operator may decline a job they aren't able to complete successfully.

You're matched with a nearby vetted operator. Most orders ship in about a week, though timing depends on the part and operator availability.

Currently within the United States.

Status updates on your order page as it moves from accepted to printing to shipped.

Add the part again for each copy you'd like, or contact support for larger orders.

You can place another order using your original file from your account.

Credits pay for AI generation (concept images and 3D models). Uploading and ordering your own file doesn't use credits.

Yes, a starting balance of free credits on signup.

Automatically refunded, you're never charged for a failed generation.

No.

Only you and the operator assigned to your order can access your uploaded file. Files are retained according to our Privacy Policy.

Retention periods for free-tier creations, purchased files, and reference photos are detailed in our Privacy Policy.

Yes, from Account settings, a request is processed and confirmed.

Yes, from your account, for as long as it's retained.

Report it from your order page, no need to contact the operator directly, we handle it.

Full refund if canceled before an operator accepts. After that, a dispute window applies and reprint-or-refund is handled case by case under our Terms of Service.

No need to. Report any issue through your order page and we handle it from there.

3D Print Dash connects you with independent, vetted print operators who make and ship your order on their own equipment. Operators are independent contractors, not employees of 3D Print Dash.

We review operator performance and investigate reported issues to help maintain quality.